Sidekick by ShoreSwitch

Hire Pre-vetted Offshore Assistants From $999/month.

At Shoreswitch we recruit, onboard and manage high-performing offshore staff so you can focus on growing your business. Let your Sidekick handle quotes, invoicing, scheduling, client calls and follow-ups - So nothing slips through the cracks.


We typically free up 8–10 hours a week of repetitive work from owners who turn that time back into quoting, managing your crew and booking more jobs.


Every team member is vetted, trained and matched to your systems, ready to plug into your workflow from day one.

Running your business or surviving it?

Most business owners lose 10–20 hours per week to admin.

Missed Calls & Texts?

Every unanswered call is a potential job walking straight to your competitor.

Most customers won’t leave a message. They just call the next number.

Drowning In Paperwork?

Sending invoices, reconciling payments, recording expenses. It all takes time.


You didn’t learn a trade to spend your weekends doing paperwork.

You didn’t learn a trade to spend your weekends doing paperwork.

When invoices go out late, payments drag out which kills cashflow.

Missing Out On Life?

Calls, quotes and paperwork spill into nights and weekends. The daytime work ends, but the admin doesn’t.


Let us help you reclaim your time.

What could an offshore
assistant do for your business?

Customer Service

  • Answer calls

  • Respond to SMS enquiries

  • Reply to Facebook, Instagram and website enquiries

  • Manage Google Business Profile messages

  • Send reminders to customers

Sales Enquiries

  • Qualify leads (location, job type, urgency, budget)

  • Book jobs into calendar

  • Reschedule / confirm appointments

  • Follow up un-converted quotes

  • Send quotes via Xero / Tradify / ServiceM8 / Fergus / SimPRO

Marketing & Advertising

  • Send marketing emails

  • Ask customers for reviews

  • Reply to reviews and comments

  • Manage social media pages

  • Competitor research

Accounts & Admin

  • Send invoices and chase payments

  • Record expenses

  • Enter supplier invoices into accounting software

  • Reconcile basic transactions in Xero / MYOB / QuickBooks

  • Fill in provider forms

  • Organise files and documents

  • Manage schedules

Our solutions specialists will help you build a job description that helps your business.

Book a Free Chat

How We Work

How We Work

Sidekick by ShoreSwitch

Hire Pre-vetted Offshore Assistants From $999/month.

Sidekick connects tradies and growing small businesses with trained offshore admin staff who handle quotes, invoicing, scheduling, client calls and follow-ups - so nothing slips through the cracks.


We typically free up 8–10 hours a week of repetitive work from owners who turn that time back into quoting, managing your crew and booking more jobs.


Every team member is vetted, trained and matched to your systems, ready to plug into your workflow from day one.

What could an offshore
assistant do for your business?

Customer Service

  • Answer calls

  • Respond to SMS enquiries

  • Reply to Facebook, Instagram and website enquiries

  • Manage Google Business Profile messages

  • Send reminders to customers

Sales Enquiries

  • Qualify leads (location, job type, urgency, budget)

  • Book jobs into calendar

  • Reschedule / confirm appointments

  • Follow up un-converted quotes

  • Send quotes via Xero / Tradify / ServiceM8 / Fergus / SimPRO

Marketing & Advertising

  • Send marketing emails

  • Ask customers for reviews

  • Reply to reviews and comments

  • Manage social media pages

  • Competitor research

Accounts & Admin

  • Send invoices and chase payments

  • Record expenses

  • Enter supplier invoices into accounting software

  • Reconcile basic transactions in Xero / MYOB / QuickBooks

  • Fill in provider forms

  • Organise files and documents

  • Manage schedules

Our solutions specialists will help you build a job description that helps your business.

Book A Free Chat

What could an offshore
assistant do for your business?

Customer Service

  • Answer calls

  • Respond to SMS enquiries

  • Reply to Facebook, Instagram and website enquiries

  • Manage Google Business Profile messages

  • Send reminders to customers

Sales Enquiries

  • Qualify leads (location, job type, urgency, budget)

  • Book jobs into calendar

  • Reschedule / confirm appointments

  • Follow up un-converted quotes

  • Send quotes via Xero / Tradify / ServiceM8 / Fergus / SimPRO

Marketing & Advertising

  • Send marketing emails

  • Ask customers for reviews

  • Reply to reviews and comments

  • Manage social media pages

  • Competitor research

Accounts & Admin

  • Send invoices and chase payments

  • Record expenses

  • Enter supplier invoices into accounting software

  • Reconcile basic transactions in Xero / MYOB / QuickBooks

  • Fill in provider forms

  • Organise files and documents

  • Manage schedules

Our solutions specialists will help you build a job description that helps your business.

Book A Free Chat

Sidekick by ShoreSwitch

Hire Pre-vetted Offshore Assistants From $999/month.

Sidekick connects tradies and growing small businesses with trained offshore admin staff who handle quotes, invoicing, scheduling, client calls and follow-ups - so nothing slips through the cracks.


We typically free up 8–10 hours a week of repetitive work from owners who turn that time back into quoting, managing your crew and booking more jobs.


Every team member is vetted, trained and matched to your systems, ready to plug

into your workflow from day one.

  1. We Learn Your Setup

We book a quick strategy call to understand how you currently handle day to day work.

We clarify what tasks should be taken off your plate first to bring value quickly.


We determine weather we're a good fit your staffing needs.

  1. We Make A Plan

We make a job description and define clear responsibilities for your admin support person.


We align with your existing tools. (Xero, ServiceM8, simPRO, SortScape and more)


We also define reporting so you know what’s getting done

  1. Present Top Candidates

We advertise the role and shortlist experienced, vetted offshore candidates.

We place a heavy emphasis on skills but also attitude, work ethic and communication skills.


We present them to you for final interview before on-boarding.

  1. Manage Performance

We handle ongoing oversight and support to ensure continued performance and accountability as well as handling any communication issues or disputes.


We also handle all payroll for you do there's no fiddling with international bank transfers.

  1. We Learn Your Setup

We book a quick strategy call to understand how you currently handle day to day work.

We clarify what tasks should be taken off your plate first to bring value quickly.

  1. We Make A Plan

We make a job description and define clear responsibilities for your admin support person.


We align with your existing tools. (Xero, ServiceM8, simPRO, SortScape and more)

  1. Present Top Candidates

We advertise the role and shortlist high quality candidates with skilled backgrounds and great attitudes.


In approximately 10-14 days we present candidates for your review before introducing you.

  1. Manage Performance

We offer ongoing support to ensure continued performance and accountability as well as handling any issues or disputes.


We also handle all payroll, leave entitlements and benefits.

We Learn About Your Business.

We book a quick strategy call to understand how you currently handle day to day work.

We clarify what tasks should be taken off your plate first to bring value quickly.


We determine weather we're a good fit your staffing needs.

We Make A
Plan Of Action

We make a job description and define clear responsibilities for your admin support person.


We align with your existing tools. (Xero, ServiceM8, simPRO, SortScape and more)


We also define reporting so you know what’s getting done

We Present
Candidates

We advertise the role and shortlist experienced, vetted offshore candidates.

We place a heavy emphasis on skills but also attitude, work ethic and communication skills.


We present them to you for final interview before on-boarding.

We Manage Performance

We handle ongoing oversight and support to ensure continued performance and accountability as well as handling any communication issues or disputes.


We also handle all payroll for you do there's no fiddling with international bank transfers.

Ongoing Client Support

We're here to help you. We have processes in place that help drive continued performance, accountability and transparency. We remove many headaches that are usually associated hiring offshore staff and we even offer guidance on how to structure and manage your offshore employee.


As part of our packages we handle everything on your behalf.


  • Offshore payroll

  • Providing of healthcare and benefits

  • Paid time off and sick leave

  • Communication issues or disputes

  • Help managing performance

  • Initial training and on-boarding


We document all training and onboarding so it becomes a repeatable process. If a staff member leaves or things don’t work out, the next hire can step straight into the same onboarding without you starting from scratch.

Performance & Culture

We don’t just place staff and disappear. We have a strong, positive culture that attracts and retains talented individuals.

Our team provides ongoing coaching, performance feedback and support to help your offshore staff member stay engaged, build the right work habits and continuously improve.


As part of our service we provide.

• Structured onboarding and role training
• Ongoing coaching and performance guidance
• Regular check-ins to maintain accountability
• Support with communication and cultural alignment
• Access to tools and systems training
• Ongoing professional development

By supporting our team properly, we help ensure your staff member stays motivated, productive and aligned with your business.

With Shoreswitch as your offshore recruiting partner you don’t have to worry about the small things that usually come with hiring offshore staff. We handle the ongoing support, guidance and day-to-day management so your team member stays focused on delivering results for your business.

Behind the scenes we maintain a positive, supportive team culture that keeps our staff engaged, motivated and proud of the work they do for our clients.

Less than the cost of hiring locally. We aim to offer pricing that bridges the gap for businesses who need help but don't want to spend

60k+ per year before super and overheads. We have helped small and medium businesses hit that next stage of growth
without the financial strain and risk that comes with hiring locally.

Less than the cost of hiring locally. We aim to offer pricing that bridges the gap for businesses who need help but don't want to spend 60k+ per year before super and overheads. We have helped small and medium businesses hit that next stage of growth without
the financial strain and risk that comes with hiring locally.

Ongoing Client Support

We're here to help you. We have processes in place that help drive continued performance, accountability and transparency. We remove many headaches that are usually associated hiring offshore staff and we even offer guidance on how to structure and manage your offshore employee.


As part of our packages we handle everything on your behalf.


  • Offshore payroll

  • Providing of healthcare and benefits

  • Paid time off and sick leave

  • Communication issues or disputes

  • Help managing performance

  • Initial training and on-boarding


We document all training and onboarding so it becomes a repeatable process. If a staff member leaves or things don’t work out, the next hire can step straight into the same onboarding without you starting from scratch.

Performance & Culture

We don’t just place staff and disappear. We have a strong, positive culture that attracts and retains talented individuals.

Our team provides ongoing coaching, performance feedback and support to help your offshore staff member stay engaged, build the right work habits and continuously improve.


As part of our service we provide.

• Structured onboarding and role training
• Ongoing coaching and performance guidance
• Regular check-ins to maintain accountability
• Support with communication and cultural alignment
• Access to tools and systems training
• Ongoing professional development

By supporting our team properly, we help ensure your staff member stays motivated, productive and aligned with your business.

With Shoreswitch as your offshore recruiting partner you don’t have to worry about the small things that usually come with hiring offshore staff. We handle the ongoing support, guidance and day-to-day management so your team member stays focused on delivering results for your business.

Behind the scenes we maintain a positive, supportive team culture that keeps our staff engaged, motivated and proud of the work they do for our clients.

Price Guide

Price Guide

Price Guide

Below is a general guide to pricing. Every role is scoped properly and a tailored package is presented for your approval before anything moves forward. Our pricing is all-inclusive, designed to stay simple, reduce overhead and keep your admin support engaged and accountable.

Below is a general guide to pricing. Every role is scoped properly and a tailored package is presented for your approval before anything moves forward.

Part time admin support

$999 / Month

Potential tasks and responsibilities

Reply to emails and clear inbox.

Send quotes, invoices and chase payments.

Job scheduling and appointment booking.

Entering bills, data entry, general admin.

Answering calls (scheduled times)

20-25 Hours a week scheduled admin

20-25 Hours a week scheduled admin

Dedicated operator for growth

$1999 / Month

Even more support to help you grow

Full time dedicated team member.

All call & scheduling management.

Reviews and social media monitoring.

Sales and new client outreach.

Social media management.

38-40 Hours a week dedicated admin

38-40 Hours a week dedicated admin

Senior level specialist or manager

$2999 / Month

Manager, senior operator or specialist roles

Complex quoting and estimates.

Business development.

Purchasing and procurement.

Data analysis and research.

Website and digital marketing.

Bespoke tailored solutions

Bespoke tailored solutions

Ready to Hire Your First Offshore Assistant?

Ready to Hire Your
First Offshore Assistant?

Ready to Hire Your First
Offshore Assistant?

Get matched with your assistant in as little as 7–14 days.
30-day replacement guarantee if your assistant isn’t the right fit.

Get matched with your assistant in as little as 7–14 days.

30-day replacement guarantee if your assistant isn’t the right fit.

Get matched with your assistant in as little as 7–14 days.
30-day replacement guarantee if your assistant isn’t the right fit.

Book a Free Chat

Testimonials

Testimonials

Testimonials

People we've helped

People we've helped

We've been working with Daniel for a while now to build an offshore team. We're up to 5 offshore personnel now and the transformation has been massive for our business. Roles we struggled to fill are no longer an issue, we feel like we've unlocked a whole new talent pool thanks to Shoreswitch. Thank you from all of us.

Clint E.

Owner / Franchisee

We were struggling hard to get and keep staff. We're not tech people and one of the issues was how to manage people remotely but we got really good advice and guidance the whole way through, James our client manager actually helped us build a couple of processes that helped. We're saving thousands and we're finally on top of the day to day.

Janelle T.

Partner

So happy I found these guys, I have a Sidekick who replies to 90% of customer emails, sends invoices, sends reminders to people when services are due etc its awesome and it's cheap! Seriously if you've been doing massive days then going home and doing admin just stop and talk to these guys it's worth it.

Jack T.

Owner Operator

Ready To Chat?

Ready To Chat?

Ready To Chat?

Complete a few fields below and our team will respond to your queries and provide information on next steps. When you contact us there is no obligation to proceed and we don't pester or harass you with sales calls.

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Where are staff based?

The majority of our staff are based in the Philippines, one of the world’s leading outsourcing hubs. They are highly educated, fluent in English, and experienced working with Australian, US, and UK businesses.

What tasks can my Sidekick handle?

Your assistant can help with a wide range of business tasks including customer enquiries, booking jobs, quoting, social media management, bookkeeping support, marketing emails, scheduling, and general admin. Many of our clients use their assistant to manage the day-to-day tasks that take up valuable time.

How quickly can I get started?

Most businesses are matched with a suitable assistant within 7–14 days. We handle the recruitment, screening, and onboarding so you can start delegating tasks as quickly as possible.

What happens if the assistant isn’t the right fit?

If your assistant isn’t the right fit, we will work with you to resolve the issue or arrange a replacement assistant. Our goal is to ensure you have someone who supports your business effectively.

How do I communicate with my assistant?

You can communicate with your assistant using the same tools you already use such as: Slack Microsoft Teams Email WhatsApp Zoom Messenger Telephone & VOIP Many clients treat their assistant like a normal member of the team.

How do you ensure quality and performance?

We support both you and your assistant throughout the relationship. This includes onboarding support, performance monitoring, and ongoing assistance to help ensure your assistant is delivering value.

What happens if it isn’t the right fit?

If your assistant isn’t the right fit, we will work with you to resolve the issue or arrange a replacement assistant. Our goal is to ensure you have someone who supports your business effectively.

How do I communicate with my assistant?

You can communicate with your assistant using the same tools you already use such as: Slack Microsoft Teams Email WhatsApp Zoom Messenger Telephone & VOIP Many clients treat their assistant like a normal member of the team.

How do you ensure quality?

We support both you and your assistant throughout the relationship. This includes onboarding support, performance monitoring, and ongoing assistance to help ensure your assistant is delivering value.

Do I need to train the assistant?

Just like any team member, some training is required so your assistant understands how your business operates. However, we help you get started with onboarding guidance and best practices to make the process smooth. We also shadow you during this process and document everything so if a replacement is required you aren't starting from scratch again.

What hours will my assistant work?

Assistants can work during your business hours or adjusted hours depending on your needs. Many clients have assistants working to their local business hours.

Why hire offshore instead of locally?

Hiring offshore allows businesses to access skilled support at a significantly lower cost. This means you can delegate admin, customer service, and operational tasks while focusing on growing your business. Many businesses find they can free up 10–30 hours per week by outsourcing these tasks.